Deleting your account and data

1. Deleting from the mobile app

• Open GoSmoko on your phone and tap More.
• Tap Settings.
• Scroll to the bottom and tap Delete my business.
• Type DELETE to confirm. Nothing happens until you do — a mis-tap cannot destroy your records.
• The app signs you out and wipes its local copy immediately.

2. Deleting from the website

• Sign in at https://smoko-seven.vercel.app.
• Go to Settings.
• Under Danger zone, choose Delete this business and type DELETE to confirm.

3. What is deleted

Everything belonging to your business, permanently, at the moment you confirm. This is not a soft delete, an archive, or a thirty-day grace period — the rows are gone.

• Your customers, their contact details, sites and notes.
• Every job, including logged time, materials, tasks, notes and photos.
• Every quote and invoice, their line items, and the payments recorded against them.
• Your stock, suppliers, and anything captured in your inbox.
• Your business settings, GST number and bank account details.
• Your integration connections, including the encrypted Xero, MYOB, Stripe and email credentials.
• Every user account on your business, and their sign-in credentials.
• Push notification registrations for every phone that was signed in.

4. What deletion does not do

Deleting your GoSmoko account does not reach into other companies' systems. Two things are worth doing yourself, before or after:

• Invoices already synced to Xero or MYOB stay in your company file. That is your accounting record and it is meant to survive us. Revoke GoSmoko's access from inside Xero or MYOB if you want the connection fully closed at their end.
• Payments already taken through Stripe remain in your Stripe account, along with their records, because Stripe is required to keep them. Remove the GoSmoko connection in your Stripe dashboard.
• Emails already sent to your customers have been delivered. We cannot unsend a quote.
• Quote and invoice links you had already shared stop working immediately, because the documents behind them no longer exist.

5. What we keep, and why

Almost nothing. There is no shadow copy of your business kept for analytics or for a future sales call.

• Encrypted backups of the database are held by our database provider on a rolling 7-day window and expire on their own. We do not restore from them except to recover from a failure affecting all customers.
• Email delivery logs held by our sending provider — the fact that a message to an address was delivered, and when — persist for up to 30 days. They contain no job or invoice detail.
• Where we are legally required to retain a record of a transaction, we keep only what the law requires and nothing more.
• Nothing we keep can be used to reconstruct your customer list, your pricing, or your job history.

6. How long it takes

The deletion itself is immediate — your data is gone before the confirmation screen closes. Backups age out within 7 days and email logs within 30. No action from you is needed for either.

7. If you are not the account owner

Only the owner or an admin can delete the business, so that a crew member signing in on a work phone cannot wipe the company's invoice history. If you are on someone else's account and want your own user removed, ask them to remove you from Settings, or email us and we will help you contact them.

8. Just want a copy first?

Ask before you delete, not after — once it is gone we genuinely cannot get it back. Email support@gosmoko.com and we will send you an export of your jobs, quotes and invoices. Under the Privacy Act 2020 you have the right to that copy, and we will provide it within 20 working days, usually much sooner.

9. Problems deleting

If the button does not work, or you cannot sign in to reach it, email privacy@gosmoko.com from the address on the account. We will verify it is you and delete it manually within 5 working days.